WATCH VIDEO: MEGAN RURU TALKS ABOUT REAL CALL
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Woman, two cats and a bird escape fire unharmed
Recently, a distressed lady rang 111 and began screaming down the phone.
Fire Service Comcen member Megan Ruru took the call, and realising the caller was obviously distraught, calmly managed to find out that a pot of fat on the stove top had caught fire. Megan was able to find out the lady’s address and tell her dispatcher the key details.
It then transpired that the lady had two cats and a bird inside the house and she was desperate to save them. While trying to keep her calm, and out of the house, Megan also had to relay to her dispatcher the situation as well as the fact that the caller wanted to go inside.
When Megan heard the fire appliances arrive she told the caller to go and talk to the fire fighters who would help her out.
To everyone’s great relief, firefighters found both cats and the bird and got them out of the house safely.
