WATCH VIDEO: CARLOS DEMPSEY TALKS ABOUT REAL CALL
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WOMAN LOSES HER STEREO TO FIRE, BUT NOT HER LIFE
Carlos Dempsey was working his shift at the comcen when a 111 emergency came through.
There was a lady on the phone who was frantic because her stereo had caught fire. There then appeared to be flames coming through the floor.
However Carlos remained calm and because he stayed calm the lady stopped and gave him excellent details about her address and about the fire.
Carlos then told her to get out of the house which was fortunate because by the time fire brigade arrived, the house was almost entirely destroyed.
