CALLING 111

HOW TO CALL 111

• Dial 111. Remember to get an outside line first if you are calling from an office or other PABX system.
• Ask the Telecom operator for the service you need.
• If you are unsure, ask for Police and they will assist you and contact the other services that might be needed.
• People with impaired hearing can phone 0800 16 16 16 (text phone only) or fax 0800 16 16 10.
• Do not try to text 111 and do not try to contact 111 via this website. This will not work. Emergency services need to communicate directly with you to ensure we get all the information we need. We can also assist you on the phone while an emergency response is being dispatched.
• You can call 111 in an emergency from any phone 24-hours a day, 7-days a week.
• It is free to call 111 from any phone including from pay phones and cell phones. If you have a pre-paid cell phone and you have run out of airtime, in an emergency you can still phone 111 and you will be connected for free.