CALLING 111

LISTEN TO REAL CALLS

FACTS & FIGURES

  • Only 36% of the total number of calls to 111 are passed through to emergency services.

  • The rest, 64% are non-genuine emergency calls including accidental misdials, hang-ups, children playing with the phone and cellphones being bumped in pockets and bags.

WATCH VIDEO: IMPACT OF A FALSE CALL



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FALSE AND ACCIDENTAL CALLS

All 111 calls are answered by Telecom in the first instance.

Of the approximately 2.7 million 111 calls Telecom receives every year, only 36% are passed through to emergency services.

The rest, 64%, are non-genuine emergency calls including accidental misdials, hang-ups, children playing with the phone and cellphones being bumped in pockets and bags.